Blog Post 4- Skills

During my internship at KJR I have had many different kinds of tasks given to me, all requiring different types of skill sets. Naturally, some of them have gone better than others. My main job, which is making calls to winners of sweepstakes, was something I thought would actually be very hard for me. I have never really liked the customer service industry. In a way it makes me feel as if I have no power and the customer has all the power. Also, many people are hard to deal with, like they are just down right rude or they have so little common sense that it takes a very long time to explain things to them. Because of my preconceived notions about customer service I walked into the task of making calls to winners very unsure of myself. Though, I knew that the right thing to do was just to start in on them and push myself to do things that make me uncomfortable. So, now that I am a few weeks into the internship, making calls has turned out to be something I am actually good at. Turns out that the more calls I make, the more easily I can deal with bad customers and all around sound as friendly as possible. One thing that has always been a struggle for me is organization, of any kind. And though, a lot of the things I am tasked to do at KJR are already organized for me, I still find myself being held back by some of my organizational issues. For example, just the other day at KJR I was given the job to organize all of these tickets to various festivals and concerts first by radio station, then I needed to count the tickets and group them in pairs with the seat adjacent to them. Now this may seem like quite and easy task, and it was. But on a very small desk with over 200 tickets to organize it became a little jumbled. What happened was I at first tried to make two separate piles of sets of tickets I already parried, and set that I hadn’t already paired. It seemed to be going fine, until I noticed that I hadn’t actually been using my two pile system for some of the sets of tickets. So I had to re-open each one to see which of them I paired and which of them I didn’t. This was not a catastrophe, but it did hinder me from getting my job done in a timely fashion. Just like my skills with customer service, I hope to refine my organizational skills during my internship.